Hotels and Hospitality Management Companies
Managed IT & Cybersecurity Solutions for Hotels and Hospitality Management Companies
Protect Guest Data and Keep Every Property Running Before a Cyberattack Interrupts It
You’re running a property that never closes: guests arriving at all hours, a front desk working from email and booking portals, and a PMS, POS, and payment terminals that all touch guest data. Today’s hotels depend on secure access to reservations, payments, Microsoft 365, and the vendors that connect to them, and one convincing booking email can put all of it at risk.
AdvancedBITS provides managed IT, cybersecurity, and AI guardrails for hotels, resorts, and hospitality management companies, so guest data stays protected and your team stays focused on guests. We run your IT or work alongside your in-house or corporate team, and we help you build a technology foundation that supports growth.
Trusted by clients for 11+ years of managed IT experience, with a 98% client retention rate. Regional offices in Florida, North Carolina, Texas, and Oregon, serving hotels and hospitality groups nationwide.
Cybersecurity Risks Hotels Face Today
Hotels are prime targets for cybercriminals. You hold guest identities and payment data, work out of email and third-party booking platforms, and can’t afford downtime. In a VikingCloud report, 82% of North American hotels were hit by cyberattacks over a single summer, and more than half were targeted five or more times (VikingCloud, via Hospitality Net).
The attacks aren’t always loud. BWH Hotels told guests in May 2026 that attackers had been inside a web application holding guest reservation data from October 14, 2025 until it was discovered on April 22, 2026, more than six months, and warned them to watch for fake booking pages and urgent payment requests (Cybernews, 2026).
And the pressure doesn’t stop at the front desk. PCI DSS v4.0.1 is the only active version of the card security standard, and all 51 of its future-dated requirements have been mandatory since March 31, 2025, whether or not you have the internal resources to manage them alone (Compyl, 2026).
The properties that get hurt most aren’t the ones without security. They’re the ones who assumed a brand, a vendor, or the payment processor had it covered.
Cybersecurity & IT Services for Hotels
AdvancedBITS builds a security and uptime foundation specifically for hotels and hospitality groups:
- Security Risk Assessments & PCI DSS Readiness
- Microsoft 365 Security, MFA & Identity Management
- Email & Endpoint Protection for Front Desk, Reservations & Back Office
- Booking Platform & OTA Account Protection
- PMS, POS & Payment Network Security
- Guest Wi-Fi & Network Segmentation
- Backup, Disaster Recovery & Downtime Planning for the PMS
- Security Awareness Training for Front-Desk, Reservations & Seasonal Staff
- Managed & Co-Managed IT with Support That Fits a Property That Never Closes
Every safeguard is mapped to the shifts, systems, and card rules your property actually runs on, applied the same way at every property you manage, no generic IT playbook.
Protection Built for a Property That Never Closes
Hotel staff are targeted with booking-themed phishing, and the defense is MFA on every booking account plus a rule to verify before you click. In August 2026, Bitdefender described campaigns that impersonate prospective guests and Booking.com notifications to trick hotel employees into opening malicious links or running commands that install malware (Bitdefender, 2026). AdvancedBITS builds the defenses around it:
- MFA on partner portals and email, with alerts on new sign-ins and password resets
- Look-alike domain blocking and phishing simulations for front-desk and reservations teams
- A simple rule: never paste a command or open a link from an unexpected booking message, and confirm the issue inside the platform's official app
- Guest, staff, payment, and building-system networks kept separate
- PCI readiness: fewer systems touching card data, MFA and logging on the ones that do, and dated evidence for your acquiring bank
- A tested restore and a manual-procedure downtime plan for the PMS
The result: fewer surprises at the front desk, faster recovery, and one standard you can repeat at every property. AdvancedBITS helps with the technical controls and does not certify PCI compliance. Your acquiring bank or payment processor tells you how to validate.
AI for Hotels: Is Your Property Ready?
Guest messaging. Review responses. Check-in. Reporting. Hotels adopting AI now are gaining hours their competitors are still spending on manual work. Industry research cited by Hospitality Net found 78% of hotels already use AI for mobile check-in, guest services, or chatbots, and 84% plan to expand AI-based communication within two years (Hospitality Net, 2026).
The opportunity isn’t just adopting AI, it’s adopting it responsibly. Guest names, reservation details, and ID scans can’t end up in a public tool, vendor chatbots that connect to your PMS need a security review, and attackers are using AI too: IBM found AI-driven attacks rose 56% across industries, led by deepfake impersonation and AI-enabled malware (IBM, 2026). AdvancedBITS helps you implement AI with the right controls in place, so your property gains efficiency without exposing guest data.
An Extension of Your Team, Not Just a Vendor
Managed IT. Cybersecurity. PCI readiness. AI strategy. We handle the technology so your team can focus on guests. Fully managed or co-managed with your in-house or corporate team, you decide how much to hand off, backed by a SOC 2 Type II examined security practice.
Frequently Asked Questions
What is managed IT for a hotel?
Managed IT is an ongoing service in which a provider runs and secures your technology, including support, monitoring, patching, Microsoft 365, backup, network security, and vendor access, instead of fixing problems only after they happen. AdvancedBITS provides it fully managed or alongside your in-house or corporate IT team.
Why are hotels targeted by cyberattacks?
Hotels hold guest identity and payment data, rely on email and third-party booking platforms, and can’t afford downtime. A VikingCloud report found 82% of North American hotels were hit by cyberattacks over a single summer. AdvancedBITS helps hotels close the common ways in and plan for fast recovery.
Does a hotel have to comply with PCI DSS?
If a hotel accepts, stores, processes, or transmits payment card data, PCI DSS applies. PCI DSS v4.0.1 is the only active version, and all 51 of its future-dated requirements have been mandatory since March 31, 2025. Your acquiring bank or payment processor tells you how to validate. AdvancedBITS helps with the technical controls and evidence and does not certify PCI compliance.
How do hotel staff spot booking-themed phishing?
Treat any unexpected message about a complaint, cancellation, invoice, or manual reservation as unverified. Never paste a command or open a link from it, and confirm the issue inside the booking platform’s official app. AdvancedBITS enforces MFA on booking accounts and trains front-desk and reservations teams with phishing simulations.
How does a hotel keep operating when its PMS is down?
With a downtime plan written and tested before an incident: manual check-in and folio procedures, a call list, and a restore order that puts the PMS, reservations, and payment systems first. AdvancedBITS tests backups, times a restore, and helps you write the plan.
How should hotels secure guest Wi-Fi, smart locks, and connected devices?
Keep guest, staff, payment, and building-system networks separate, keep an inventory of connected devices, and review vendor remote access. AdvancedBITS provides segmentation guidance and reviews vendor access.
What should a hotel do after a suspected data breach?
Contain it, preserve evidence, and call your IT provider, your attorney, and your cyber insurer right away. If payment card data may be involved, contact your payment processor or acquiring bank. State notification deadlines vary by where guests and employees live, so confirm them with counsel.
Is AI safe for hotel staff to use with guest information?
Yes, with the right controls. Use approved tools, keep guest names, reservation details, and ID scans out of public AI tools, review any vendor tool that connects to your PMS, require a person to review guest-facing messages, and fix Microsoft 365 permissions before turning on Copilot.
What is the difference between managed and co-managed IT?
With managed IT, AdvancedBITS runs your technology day to day. With co-managed IT, AdvancedBITS works alongside your in-house or corporate staff on the pieces you choose, such as security monitoring, backup testing, or after-hours support.
How much does a cybersecurity risk assessment cost?
AdvancedBITS offers a complimentary Hospitality Technology & Risk Assessment at no cost, with no obligation.
Where does AdvancedBITS have offices?
AdvancedBITS has regional offices in Altamonte Springs, FL; Corapeake, NC; Houston, TX; and Portland, OR, with remote and on-site support available nationwide.
Schedule Your Free Hospitality Technology & Risk Assessment
Start with a Complimentary Hospitality Technology & Risk Assessment. Our specialists will evaluate your environment, identify risks, and recommend next steps to protect guest data and keep every property running.